CANCELLATION POLICY
Please Read Carefully
GRS 48-Hour Cancellation & Rescheduling Policy
We require at least 48 hours’ notice for all cancellations or rescheduling requests due to being a private small business that does not accept walk in appointments. This policy helps us ensure our therapist’s time is honored and also allows us to accommodate other clients who may be waiting for an appointment.
• Credit Card on File
All first-time appointments require a valid credit card on file to secure the booking. By scheduling an appointment, you authorize us to charge the card for applicable fees under this policy. Your personal information is secure and kept confidential.
• Cancellation or Rescheduling (48–24 Hours Prior)
If you cancel or reschedule between 48 and 24 hours before your appointment, you will be charged 25% of the service cost.
• Cancellation or Rescheduling (Less Than 24 Hours Prior)
If you cancel or reschedule with less than 24 hours’ notice, you will be charged 50% of the service cost and will be required to prepay 50% of the service for the new appointment to be approved.
• You may reschedule that new appointment one additional time without losing the deposit, only if the reschedule is made outside the 48-hour window.
• If you cancel or reschedule the same appointment for a second time within the 48-hour window, all prepaid amounts are non-refundable, and you will no longer be allowed to book future appointments.
• No-Shows
If you do not show up to your appointment without any prior notice, you will be charged 100% of the service cost. After a no-show, you cannot schedule future appointments.
Cancellations & Rescheduling Outside the 48-Hour Policy
Even when cancellations or reschedules occur outside the 48-hour notice period, the following rules apply:
1. First Cancellation or Reschedule
• If you cancel or reschedule an appointment (for a reason not covered under our 48-hour window policy), you may rebook with a 50% deposit of the service cost.
• This deposit is non-refundable but will be applied to the service if you keep your next appointment.
2. Second Cancellation or Reschedule
• After paying the 50% deposit, you may reschedule once without losing your deposit, as long as you continue to observe our 48-hour notice.
3. Third Cancellation or Reschedule
• A third cancellation or reschedule (for any reason) results in the forfeiture of your 50% deposit, and full payment is required to reserve another booking.
Please keep in mind that appointments rescheduled for the 4th time will not be accepted and the full pre paid amount for the service is non refundable.
3. Weather & School Closures
We understand that certain circumstances—such as unsafe weather conditions or unexpected school closures—are beyond your control. We honor rescheduling and cancellation in these cases without penalty. Please communicate with us as soon as possible if these situations arise.
4. Impact on Future Bookings
Repeated cancellations or reschedules, even when made outside the 48-hour window, can impact your ability to book future appointments. We reserve the right to refuse service if cancellations or reschedules become excessive.
5. AgreementBy booking an appointment, you acknowledge that you have read, understood, and agree to abide by this Cancellation & Rescheduling Policy. Thank you for helping us provide the best possible service to all of our clients.
If you have any questions about this policy or need further clarification, please do not hesitate to contact us. We appreciate your understanding and cooperation.
These policies help me maintain scheduling integrity and provide exceptional care for each client. Thank you for your understanding and support!
FREQUENTLY ASKED QUESTIONS
What if I'm running late?
To respect all clients' schedules, late arrivals will only receive the remaining appointment time. If you're running late, please notify us through the Square booking app or text 301.656.2000.
Can you waive my cancellation fee?
As an appointment-only business, we reserve the treatment room, products, and therapist's time exclusively for you. A 48-hour courtesy notice is standard spa etiquette. We appreciate your understanding.
Why was my appointment declined?
Our policy is that we do not accept appointments that rescheduled or canceled within a 24-hour time frame more than 2 times. Also, we do not accept any future appointments from clients who are no-shows.
GIFT CARD POLICY
Online and physical Gift Cards can be used up to 4 years from original purchase date and are non-refundable.
FACIAL BUNDLE POLICY
All facial bundle purchases are non-refundable and expire one year from purchase date.
RETURN POLICY
Please note that all skin care devices, and products where the product has been opened and used are not eligible for return.
We offer a 30-day full refund policy for items that are unused and unopened. Product(s) must be returned in their original packaging.
If you are not 100% satisfied with your purchase we offer a 50% refund for all opened and used products within 14 days from purchase date. We do not offer refunds on opened and used products after 14 days. To initiate a return or for any damaged or defective products, kindly email us and we will assist you.
Domestic Returns & Refunds:
Please note, any refused or returned to sender packages will incur a $10 restocking fee automatically deducted from the refunded amount.
QUESTIONS?
Please contact us with any questions, comments, or concerns.