CANCELLATION POLICY
Please Read Carefully
We maintain a strict 48-hour cancellation and rescheduling policy due to our waitlist and the difficulty of rebooking last-minute changes.
By booking your appointment, you agree to this policy and authorize charges to your credit card on file.
All first-time appointments require a valid credit card on file. Your personal information is secured and kept confidential. To avoid charges, please notify us of any schedule changes at least 48 hours before your appointment.
Reservations canceled OR rescheduled between 48–24 hours before your appointment will incur a 25% service charge.
Reservations canceled OR rescheduled with less than 24 hours notice will incur a 50% service charge and require prepayment for the new appointment.
All prepaid services are non-refundable*
No-shows will be charged 100% of the service cost, without exception.
We value our clients' time and business and expect the same courtesy in return. Clients who no-show will not be allowed to schedule future appointments. All clients receive confirmation emails and text reminders before appointments, so please ensure we have your current contact information.
These policies ensure fair compensation for our commission-based staff.
Client Bookings with Laura Correa
As a small, appointment-only business, I provide personalized, high-quality treatments lasting 1.5–2 hours. To ensure the best experience for everyone, I have these policies:
First-Time Appointments
• A 50% non-refundable deposit is required to secure first-time bookings
• You'll receive a Square invoice via email with 24 hours to submit secure payment
• Appointments are confirmed only after payment receipt; requests expire after 24 hours
• Your deposit applies to the service cost
• Deposits are non-refundable for any cancellation or rescheduling
Ongoing Appointments
• After your first visit, you can book with our standard 48-hour cancellation policy
• Changes within 48 hours may incur cancellation fees
Clients without bookings within 24 months (2 years) are considered new clients.
These policies help me maintain scheduling integrity and provide exceptional care for each client. Thank you for your understanding and support!
FREQUENTLY ASKED QUESTIONS
What if I'm running late?
To respect all clients' schedules, late arrivals will only receive the remaining appointment time. If you're running late, please notify us through the Square booking app or text 301.656.2000.
Can you waive my cancellation fee?
As an appointment-only business, we reserve the treatment room, products, and therapist's time exclusively for you. A 48-hour courtesy notice is standard spa etiquette. We appreciate your understanding.
Why was my appointment declined?
Our policy is that we do not accept appointments that rescheduled or canceled within a 24-hour time frame more than 2 times. Also, we do not accept any future appointments from clients who are no-shows.
GIFT CARD POLICY
Online and physical Gift Cards can be used up to 4 years from original purchase date and are non-refundable.
FACIAL BUNDLE POLICY
All facial bundle purchases are non-refundable and expire one year from purchase date.
RETURN POLICY
Please note that all skin care devices, and products where the product has been opened and used are not eligible for return.
We offer a 30-day full refund policy for items that are unused and unopened. Product(s) must be returned in their original packaging.
If you are not 100% satisfied with your purchase we offer a 50% refund for all opened and used products within 14 days from purchase date. We do not offer refunds on opened and used products after 14 days. To initiate a return or for any damaged or defective products, kindly email us and we will assist you.
Domestic Returns & Refunds:
Please note, any refused or returned to sender packages will incur a $10 restocking fee automatically deducted from the refunded amount.
QUESTIONS?
Please contact us with any questions, comments, or concerns.