CANCELLATION POLICY
*Please Read Carefully*
There is a strict 48 hour cancellation and rescheduling policy as there can be a waitlist for our therapists and last min cancellations and reschedules are hard to rebook.
By booking your appointment, you are agreeing to this policy and your credit card on file will be charged.
We require a valid credit card on file for ALL first time appointments. Your personal information is secured and held confidential. Please notify us of a cancellations or changes to your scheduled appointment before 48 hours of your appointment to avoid charges.
All reservations cancelled 48 hours before your scheduled appointment time will be charged 50% of the service cost. All reservations rescheduled 48 hours before scheduled appointment time will be charged 25% of service cost. (No exceptions)
We do charge a no-show, no-call fee which is 100% of the cost of services reserved.
We respect and value our client's time and business and we appreciate the same from our clients. Our scheduling system WILL NOT allow no-show clients to schedule any new appointments with us. All new and existing clients will receive a confirmation email and text reminder prior to each scheduled appointment, so please make sure to provide us with your most current and active contact information to avoid any miscommunication.
What if I’m running late to an appointment?
We value your business and strive to protect your service time as well as the time of others. We try to keep clients from delaying subsequent appointments, therefore, clients who arrive late to their appointment time will only receive the time remaining to respect others appointments as well as the therapist time. If you anticipate a late arrival, please notify us by messaging our square booking app or texting us at 301.656.2000.
Is there any chance you can waive my cancellation fee?
Because we are by appointment only and do not accept walk in clients, we are reserving the treatment room, products and the therapist’s time exclusively for you. 24 hour courtesy is much appreciated and is standard spa etiquette. We hope you will understand with warmest regards.
GIFT CARD POLICY
Online and physical Gift Cards can be used up to 4 years from original purchase date and are non-refundable.
FACIAL BUNDLE POLICY
All facial bundle purchases are non-refundable and expire one year from purchase date.
HEALTH + WELLNESS POLICY
Dear guests and friends,
We want to take a moment to give you a peace of mind by reminding you that holding a healthy clean space for each and every one of you has always has been a priority for us at Green Revolution Skin Studio.
We take the cleanliness of our sacred space extremely seriously and practice the highest level of sterilization and cleanliness when it comes to conducting our services.
Please read our COVID-19 consent form attached to your appointment reminder and make sure to answer “NO” to all questions. Our guests are required to fill out a COVID -19 consent form prior to each visit.
Our therapist are ALL vaccinated against COVID-19.
COVID-19 SCREENING QUESTIONNAIRE
Our priority is to keep everyone healthy and safe in our healing space.
Please Reschedule in 10 days if you answered YES to one or more of the questions below.
1. Have you been in contact with someone known to have coronavirus (COVID-19) in the last 10 days?
____________________________________________________________YES/NO
2. Have you been told by a public health official that you may have been exposed to coronavirus (COVID-19) in the last 10 days?
____________________________________________________________YES/NO
3. Are you experiencing any of the following symptoms: Fever, Cough, Shortness of Breath, Runny Nose, or Sore Throat?
____________________________________________________________YES/NO
4) Have you traveled Internationally in the past two weeks?
____________________________________________________________YES/NO
5) Have you received the COVID -19 vaccination? Please include date of vaccinations received.
____________________________________________________________YES/NO
RETURN POLICY
Please note that all skin care devices, and products where the product has been opened and used are not eligible for return.
We offer a 30-day full refund policy for items that are unused and unopened. Product(s) must be returned in their original packaging.
If you are not 100% satisfied with your purchase we offer a 50% refund for all opened and used products within 14 days from purchase date. We do not offer refunds on opened and used products after 14 days. To initiate a return or for any damaged or defective products, kindly email us and we will assist you.
Domestic Returns & Refunds:
Please note, any refused or returned to sender packages will incur a $10 restocking fee automatically deducted from the refunded amount.
QUESTIONS?
Please contact us with any questions, comments, or concerns.