CANCELLATION POLICY
Sacred Time Policy
Honoring your time, our energy, and the healing space we create together.
As a by-appointment-only holistic facial studio, each session is mindfully prepared with intention and care. To protect this sacred space and time, we kindly ask that you honor the following:
24-Hour Notice Required
Cancellations OR Reschedules must be made at least 24 hours in advance of your scheduled service.
Appointments canceled or rescheduled with less than 24 hours’ notice will incur a $50 fee, charged to the card on file.
First-Time Courtesy
If this is your first time rescheduling under 24 hours, the $50 fee may be used as a credit toward your rescheduled appointment, ONE time only.
No-Call / No-Show
A missed appointment without notice will result in a 100% charge of the scheduled service, and rebooking will not be permitted.
Mindful Scheduling
Please be mindful not to cancel or reschedule frequently, as doing so impacts our ability to serve others and sustain our small business. Each appointment reserves a dedicated two-hour block that is difficult to refill on short notice in an appointment-only space.
We appreciate your understanding and support as we continue to hold space for deep care, presence, and healing.
GIFT CARD POLICY
Online and physical Gift Cards can be used up to 4 years from original purchase date and are non-refundable.
FACIAL BUNDLE POLICY
All facial bundle purchases are non-refundable and expire one year from purchase date.
RETURN POLICY
Please note that all skin care devices, and products where the product has been opened and used are not eligible for return.
We offer a 30-day full refund policy for items that are unused and unopened. Product(s) must be returned in their original packaging.
If you are not 100% satisfied with your purchase we offer a 50% refund for all opened and used products within 14 days from purchase date. We do not offer refunds on opened and used products after 14 days. To initiate a return or for any damaged or defective products, kindly email us and we will assist you.
Domestic Returns & Refunds:
Please note, any refused or returned to sender packages will incur a $10 restocking fee automatically deducted from the refunded amount.
QUESTIONS?
Please contact us with any questions, comments, or concerns.